I work in IT. Recently Bertha, my personal end user nightmare (names have been changed to protect me) called me with an issue.

Bertha: I need help! I got a big problem!

Me: OK. What is the issue?

Bertha:  I can't send this email, the email is broken.

Me: Why do you think it's broken? What is it not doing?

Bertha:  The send button is grey and I can't click it.

Me: Humm that is odd.  Let me take a look at it.

Bertha: I just hate that nothing works.

Me: OK, here it is.  There is no one in the "to" field.

Bertha: I know, but the SEND BUTTON (doing the head bobbing thing) isn't light up. I need to send it.

Me: But you have to have an address in the "to" block

Bertha: That doesn't matter if I can't send it!

Me: OK. Look if i enter my e-mail address in the "to" field the send button becomes enabled, see?

Bertha: I don't need to send YOU an email, you are right here.

Me: I was using that as an example.  Look if I take my name out, it becomes disabled.

Bertha: SEE!!! It's broken!

Me: (pounding head on my desk)

A fire in the Heights may be another in a series of blazes set by a suspected serial arsonist, KPRC Local 2 reported.

A vacant house for sale on West 23rd Street near Bevis Street went up in flames at about 11:30 p.m. Wednesday.

"We were scared that they would try to target this home because it was always vacant," resident Elias Morganes said. "We would always see interesting people come in and out of there. It's just unfortunate that it actually did happen."

Arson dogs sniffed through the rubble, but investigators